Integral Transport Ltd
Last updated: July 2026
Who we are
Integral Transport Ltd is a transport provider based in Sheffield, offering SEN school transport, airport transfers, and private passenger transport services across Sheffield and the surrounding areas.
When we refer to “we”, “us”, or “our” in this policy, we mean Integral Transport Ltd. Farhan Hussein is the data controller and is responsible for how your personal information is handled.
You can contact us about anything in this policy by emailing info@integraltransportltd.co.uk.
What this policy covers
This privacy policy explains what personal information we collect when you use our website or get in touch with us, why we collect it, how we use it, how long we keep it, and what rights you have over it.
This policy applies to information collected through our website at integraltransportltd.co.uk and through direct contact with us by email, phone, or our enquiry and booking forms.
What we collect and why
We only collect personal information that we need in order to respond to your enquiry or deliver a service you have asked about. We do not collect anything beyond what is necessary.
The table below shows what we collect, why we collect it, and the lawful basis we rely on under UK GDPR.
What we collect | Why we collect it | Lawful basis |
Name, email address, phone number | To respond to your enquiry and provide you with the service you have asked about | Legitimate interest (responding to a direct enquiry from you) |
Journey details (pick-up and drop-off locations, dates, times, number of passengers) | To provide you with a quote, confirm your booking, and plan your journey | Contractual necessity (information needed to deliver the service you have requested) |
Vehicle preference and accessibility requirements | To allocate the right vehicle for your journey and meet any accessibility needs | Contractual necessity |
Flight number and airline (airport transfers only) | To monitor your flight and adjust your pick-up time if there are delays | Contractual necessity |
Message or additional information you provide in a form | To understand your needs and respond appropriately | Legitimate interest |
Anonymised website usage data (pages visited, time on site, referral source) | To understand how visitors use the website so we can improve it | Consent (given through the cookie banner before analytics cookies are set) |
Information about children
Our SEN school transport service involves the transport of children and young people with special educational needs. This service operates under contract with Sheffield City Council, and the commissioning authority manages the referral and data-sharing process for these journeys.
We do not collect personal information about children directly through this website. Where we hold information about children as part of an active SEN transport arrangement, that information is handled in accordance with the terms of our contract with the commissioning authority, the safeguarding standards we operate under, and this privacy policy.
How we use your information
We use your personal information to respond to your enquiry or booking request, provide you with a quote or confirm a booking, plan and deliver your journey, communicate with you about your journey or service, and improve our website based on anonymised usage data.
We do not use your personal information for marketing purposes. We do not send newsletters, promotional emails, or any unsolicited communications. If this changes in the future, we will update this policy and ask for your consent before sending anything.
Who we share your information with
We do not sell, rent, or trade your personal information with anyone.
We may share your information with the following parties where it is necessary to deliver our services or meet a legal obligation.
Our drivers receive the information they need to complete your journey safely, such as pick-up and drop-off locations, times, and any relevant accessibility requirements.
Sheffield City Council receives information relating to SEN school transport as part of the contracted service arrangement.
Google Analytics receives anonymised website usage data. We have configured Google Analytics so that IP addresses are anonymised and data is not shared with other Google products. Google processes this data under its own privacy policy.
Our website hosting provider (Hostinger) stores the data submitted through our website forms as part of providing the hosting service. Hostinger acts as a data processor on our behalf.
We will not share your information with anyone else unless we are required to do so by law.
How long we keep your information
We keep your personal information only for as long as we need it. The retention periods below apply to different types of information.
Enquiry form submissions: We keep these for up to 12 months after your last contact with us, unless the enquiry leads to an active booking or service arrangement.
Booking and journey records: We keep these for up to 24 months after the journey is completed, or longer if required for contractual, legal, or safeguarding purposes.
SEN transport records: We retain these in line with the requirements of our contract with Sheffield City Council and applicable safeguarding record-keeping obligations.
Website analytics data: Google Analytics retains anonymised data for up to 14 months. We do not store analytics data separately.
When information is no longer needed, we delete it securely.
How we protect your information
We take the security of your personal information seriously. Our website uses SSL encryption to protect data submitted through our forms. Access to personal information is limited to Farhan Hussein and authorised members of the team who need it to deliver our services. We do not store sensitive personal information such as payment card details on our website.
Your rights
Under UK data protection law, you have the following rights over your personal information.
The right to be informed about how we collect and use your personal information. This privacy policy is how we meet that obligation.
The right of access to a copy of the personal information we hold about you.
The right to rectification if any of the personal information we hold about you is inaccurate or incomplete.
The right to erasure of your personal information in certain circumstances.
The right to restrict processing of your personal information in certain circumstances.
The right to data portability to receive your personal information in a structured, commonly used format.
The right to object to the processing of your personal information in certain circumstances, including where we rely on legitimate interest as the lawful basis.
If you would like to exercise any of these rights, contact us at info@integraltransportltd.co.uk. We will respond to your request within one month.
Data protection complaints
If you are unhappy with how we have handled your personal information, you have the right to raise a complaint with us directly.
You can submit a data protection complaint by emailing info@integraltransportltd.co.uk. We will acknowledge your complaint within 30 days and investigate the matter without undue delay. We will keep you informed of our progress and communicate the outcome as soon as we can.
If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO). You can contact the ICO through their website at ico.org.uk, by calling 0303 123 1113, or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Cookies
Our website uses cookies. For full details on which cookies we use, why we use them, and how you can manage your preferences, please read our cookie policy, which is available as a separate page on this website.
Links to other websites
Our website may contain links to other websites. This privacy policy applies only to the Integral Transport Ltd website. If you follow a link to another website, you should read their own privacy policy before providing any personal information.
Updates to this policy
We may update this privacy policy from time to time to reflect changes in how we handle personal information or changes in the law. When we make updates, we will change the date at the top of this page. We encourage you to check this page occasionally so you are aware of any changes.
Contact
If you have any questions about this privacy policy or about how we handle your personal information, you can contact us at info@integraltransportltd.co.uk.
